FREQUENTLY ASKED QUESTIONS for photographers 

Zillow Showcase is a unique listing marketing product that allows agents to create an elevated listing experience on Zillow. Showcase listings combine interactive media, listing agent prominence and powerful exposure on Zillow to impress sellers and help agents win more listings.

Agents have the option to work with their photographer of choice – that's you – to capture the listing media for their Showcase listing. We're here to facilitate that process and connect you with the resources you need to capture and upload all the high-quality, interactive media needed to create the elevated Showcase listing experience.

We’ve heard from agents that their established photographer relationships are important. We respect these relationships and through this program can offer agents who want to leverage Zillow Showcase in their business more choice, while supporting independent photography businesses.

Yes. You will need to use either a free Aryeo Lite account or an Aryeo Pro account to upload the media. Photographers have the option to create a free Aryeo Lite account using the registration page. Please note, if a photographer has not created an Aryeo account in advance of their first media request, the photographer will be required to create an Aryeo Lite account following the instructions in the email they receive for their first media request from an agent.

Aryeo Pro is our paid Aryeo plan that gives media companies access to additional premium features. You can learn more on the Aryeo website about the premium features included in Aryeo Pro.

Participating photographers are required to capture still photography and a Zillow 3D tour and interactive floor plan.

As the photographer, you own the rights to the still photography, panos and the copyright to the virtual tour. ShowingTime+ receives a license to use the media to create the elevated Showcase listing experience.

Currently, still images captured for Showcase listings are branded with “ST+."  Independent photographers may add their own watermark to the images for Zillow Showcase as long as the photographs captured for Zillow Showcase are uploaded through the media upload link. To avoid impacting the integrity of the listing or photographs, we suggest no more than 144 pixel width x 54 pixel height.

Can my assistant or team member upload the media? The simplest way to assure you are providing the necessary license to create the Showcase listing experience is to have the photographer who captured the media upload it and agree to the media terms and conditions. If you have another photographer, assistant, or other member of your team who will be managing uploading the media, please make sure they have the necessary rights to the media required to agree to the media terms and conditions. If you are unsure or have any questions, please reach out to us at photographersupport@showingtimeplus.com.

Yes, you must capture a Zillow 3D tour and interactive floor plan using the Zillow 3D Home capture app. Select “Virtual Tour & Floor Plan” when beginning to capture the media. You can find detailed instructions in our capture guide. 

To capture using the Zillow 3D Home app, you must use a compatible 360 camera from the following list: Ricoh Theta Z1, V, X, SC2, or SC2 for Business, or Insta360 ONE RS 1-Inch 360 Edition, X4, X3, or X2 cameras. 

Though any compatible camera can be used to capture Zillow 3D Home tours & interactive floor plans, higher-quality 360 cameras tend to produce higher-quality tours. We recommend the Ricoh Theta Z1 or Insta360 ONE RS 1-Inch 360 Edition, as they are the highest quality cameras from each manufacturer.

No, floor markers are no longer required to create a Zillow interactive floor plan. Customers are required to use the Zillow 3D Home app and compatible 360 camera. When creating a floor plan, customers need to select the floor plan and virtual tour option.

Yes, you will need to create a free Zillow 3D Home Capture app account. This can be completed when you open the app. 

No. Showcase listings feature a Zillow 3D tour and interactive floor plan, which must be captured using the Zillow 3D Home app.

Showcase listings require a Zillow 3D tour and interactive floor plan.Zillow 3D Home is available to you at no cost if you would like to take advantage of this free offering for your clients, separate from Zillow Showcase. It is up to you to determine the charge for the service and how it fits into your suite of offerings.

Zillow 3D Home tour and interactive floor plans are available to you at no cost to include in the suite of services you offer to agents as you see fit. Zillow’s interactive floor plan is a cost-effective way to enhance your value to help your clients get specialized exposure for their listings. Interactive floor plans bring your client’s listing to life into a seamless, interactive experience, buyers and renters can get a sense of your home without stepping foot inside. See more details on the Zillow 3D Home website.

This varies based upon the size of the home. On average, it should take approximately 45 minutes to simultaneously capture a Zillow 3D Home tour and interactive floor plan.

Inside the app, select the “Keep Private” option on the “Complete your tour screen”. You can then use the 3D Home Dashboard here to add the address and post the tour to the Zillow listing.

In order to properly create the floor plan, creators must select the floor plan and virtual tour” option inside the Zillow 3D Home app. If this option was not selected, creators may need to return to the property and recapture the entire Zillow 3D Home tour and interactive floor plan by selecting the “floor plan and virtual tour” option inside the Zillow 3D Home app.

Yes! A new panorama will need to be captured on-site. To add a panorama to a completed tour, please follow these steps:

1. Navigate to the tour from your Zillow 3D Home app under the “My 3D Homes” tab
2. Tap on the three dots on the lower right corner of the tour you would like to edit
3. Select “Add/remove panoramas”
4. Read through and check the boxes in the “Add/remove panoramas” pop-up
5. Select “Continue”

Once you have added the new panorama(s), click Finish. The existing tour link will update to show the new panoramas that you added to your tour.

Yes. Any edit requests can be submitted to floorplan@zillowgroup.com and then reviewed on a case-by-case basis. Edit requests will be reviewed within one business day.

Note: The labels on floor plans are independent of the labels of the Zillow 3D Home tour, so changing the labels on the tour will not change the labels on the floor plan. We use the labels on the 3D Home tour as a guide when creating the floor plans.

We recommend that you share the unbranded tour link with your client. Your client can submit the tour to the MLS using this link. You can find the unbranded tour links in the 3D Dashboard here. An email with the unbranded tour link will also be sent to the email address that was used to login to the Zillow 3D Home app and create the tour. 

Yes; however, we recommend that you capture the Zillow 3D tour and interactive floor plan as close to the same time as the still photography as possible so that all of the media matches – for example, the furniture and paint are consistent throughout all media.