Contact Customer Support

View pricing for your area by navigating to the order page and entering a property address and square footage.

In all markets, travel fees will apply if a property is located more than 40 miles from the nearest city center. Booking a shoot outside of this coverage zone will incur a travel fee. Some addresses further from the city center cannot be serviced. To see if an address falls within our coverage area and would incur a travel fee, enter your address and property details into the booking form.

No, LMS can not be used for commercial properties today. Our interactive floorplans are only optimized for residential properties.

Use the link provided in your confirmation email to cancel or reschedule your booking.

A same-day cancellation or rescheduling of a confirmed appointment will incur a $50 fee.

ShowingTime+ has step-by-step guidance to get your listing ready to look great in photos. Click here to get our checklist. 

Media will be returned to customers within the time stated in the following table:

Still photos, high-res floor plans, interactive floor plans, aerial photos, amenity photos
Next day (by 5 pm Central time) for any weekday shoot
(Shoots captured on Friday are delivered Saturday)

Aerial video
2 business days (Mon - Sat)
(Shoots on Thursday are delivered Saturday. Shoots on Friday are delivered Monday.)

Virtual Staging, Virtual Staging & Furniture Removal
2 business days (Mon - Fri) 
(Shoots on Thursday and Friday are delivered Monday.)

When your shoot is complete, you will receive an email with a link to a media delivery page that includes all media ordered for the shoot.

After navigating to the media delivery page for a shoot, you will be able to download all photos (in both full resolution or MLS optimized resolution) and floor plan images. On this page you will also receive branded and unbranded shareable links for your interactive floor plan tour, as well as shareable links for any video products (if ordered).

Interactive floor plan tours purchased through ShowingTime+ are hosted indefinitely. 

Individual photo edits, such as wall color changes, cord removal, picture or personal item blurring, are available by individual request and priced on a case-by-case basis. Please contact customer support with a description of your requested edits for more information.

We grant you a license to use the Media Services for the sole purpose of: (1) marketing the corresponding home while the current listing is live (not a future listing for the same home); (2) submitting a listing to a Multiple Listing Service (MLS) to be published in the MLS compilation when the current listing is in active or any other MLS status; (3) including in comparables to assist with pricing homes and creating comparative market analysis (CMAs); and (4) including in marketing materials for your professional real estate or photography services.  To see full terms and conditions, visit https://showingtimeplus.com/solutions/listing-media-services/product-terms.

Contact ShowingTime+ customer support at support@showingtimeplus.com or call 833-918-0066.