Contact Customer Support
Reach Customer Support
Monday - Friday, 8:30 am - 5 pm Central Time.
- Phone: 833-918-0066
Questions and Answers
Where can I see pricing?
View pricing for your area by navigating to the order page and entering a property address and square footage.
Do you have travel fees?
In all markets, travel fees will apply if a property is located more than 40 miles from the nearest city center. Booking a shoot outside of this coverage zone will incur a travel fee. Some addresses further from the city center cannot be serviced. To see if an address falls within our coverage area and would incur a travel fee, enter your address and property details into the booking form.
How do I cancel or reschedule an online booking?
Use the link provided in your confirmation email to cancel or reschedule your booking.
Will I be charged a fee for canceling or rescheduling?
A same-day cancellation or rescheduling of a confirmed appointment will incur a $50 fee.
How should I prepare for my photography appointment?
ShowingTime+ has step-by-step guidance to get your listing ready to look great in photos. Click here to get our checklist.
How long will it take for my media to be delivered?
Media will be returned to customers within the time stated in the following table:
Still photos, high-res floor plans, interactive floor plans, aerial photos, amenity photos
Next day (by 5 pm Central time) for any weekday shoot
(Shoots captured on Friday are delivered Saturday)
2 business days (Mon - Sat)
(Shoots on Thursday are delivered Saturday. Shoots on Friday are delivered Monday.)
Virtual Staging, Virtual Staging & Furniture Removal
2 business days (Mon - Fri)
(Shoots on Thursday and Friday are delivered Monday.)
Where will I be able to access and download completed media?
When your shoot is complete, you will receive an email with a link to a media delivery page that includes all media ordered for the shoot.
How can I download and share my media after it has been delivered to me?
After navigating to the media delivery page for a shoot, you will be able to download all photos (in both full resolution or MLS optimized resolution) and floor plan images. On this page you will also receive branded and unbranded shareable links for your interactive floor plan tour, as well as shareable links for any video products (if ordered).
How long are virtual tours (interactive floor plans) hosted?
Interactive floor plan tours purchased through ShowingTime+ are hosted indefinitely.
Can I have something photoshopped out of a photo?
Individual photo edits, such as wall color changes, cord removal, picture or personal item blurring, are available by individual request and priced on a case-by-case basis. Please contact customer support with a description of your requested edits for more information.
What rights do I have to media that is delivered to me?
We grant you a limited license to use the Media Services (as defined in the Listing Media Services Product Terms and Conditions) for the sole purpose of: (1) marketing the corresponding home while the current listing is live (not a future listing for the same home); and (2) in materials marketing your professional real estate or photography services. To see full terms and conditions, visit https://showingtimeplus.com/solutions/listing-media-services/product-terms.
Who can I contact if I need support with an order?
Contact ShowingTime+ customer support at firstname.lastname@example.org or call 833-918-0066.