Reschedule via Email or Account Portal
Watch the Video
Reschedule via Showcase Listing
Watch the Video
Step 1: Navigate to Order Confirmation email
From the order confirmation email, you’ll see towards the center, a link to click to “manage or view your order here.” Click on that link from your email.
Step 2: Click Cancel or Reschedule Appointment
You’ll be taken to the Order Status page. Scroll to the bottom of that page and click “Cancel or Reschedule Appointment.”
Step 3: Click a new date and available times will appear
Select a new date from the options highlighted in blue and available times will appear on the right.
Step 4: Confirm changes
Once you’ve selected the new date and time for your appointment, you will be asked to confirm your changes, simply click Reschedule.
Step 5: Optional - Return to email inbox to view confirmation of change
After booking the shoot or rescheduling, you’ll receive a confirmation email confirming the new time and date of the shoot. If any changes need to be made, you can also manage the appointment from the confirmation email.
Step 1: Click on your listing from the list of orders page
From your list of orders page, find the listing you’ve previously scheduled a photoshoot for and would like to reschedule.
Step 2: Scroll down to the ”Appointments” section and click Cancel or Reschedule Appointment
From the Zillow Media Hub, you will see “Appointments” about halfway down the page. Under this section, you will see your upcoming appointments. To reschedule an upcoming appointment, click Reschedule to the right of the appointment.
Step 3: Click a new date and available times will appear
Select a new date from the options highlighted in blue and available times will appear on the right.
Step 4: Confirm changes
Once you’ve selected the new date and time for your appointment, you will be asked to confirm your changes, simply click Reschedule.
Step 5: Optional - Return to email inbox to view confirmation of change
After booking the shoot or rescheduling, you’ll receive a confirmation email confirming the new time and date of the shoot. If any changes need to be made, you can also manage the appointment from the confirmation email.
Cancel via Email or Account Portal
Watch the Video
Step 1: Navigate to Order Confirmation email
From the order confirmation email, you’ll see towards the center, a link to click to “manage or view your order here.” Click on that link from your email.
Step 2: Click Cancel or Reschedule Appointment
You’ll be taken to the Order Status page. Scroll to the bottom of that page and click “Cancel or Reschedule Appointment.”
Step 3: Click on Cancel Appointment
Select a new date from the options highlighted in blue and available times will appear on the right.
Step 4: Confirm changes
Once you’ve confirmed that you want to cancel, click on Cancel Appointment.
Step 5: Optional - Return to Order view
You’ll now notice the appointment status has been changed to “Canceled”
Step 1: Click on your listing from the list of orders page
From your list of orders page, find the listing you’ve previously scheduled a photoshoot for and would like to reschedule.
Step 2: Scroll down to the ”Appointments” section and click Cancel or Reschedule Appointment
From the Zillow Media Hub, you will see “Appointments” about halfway down the page. Under this section, you will see your upcoming appointments. To reschedule an upcoming appointment, click Reschedule to the right of the appointment.
Step 3: Click on Cancel Appointment
Select a new date from the options highlighted in blue and available times will appear on the right.
Step 4: Confirm changes
Once you’ve confirmed that you want to cancel, click on Cancel Appointment.
Step 5: Optional - Return to Order view
You’ll now notice the appointment status has been changed to “Canceled”
