Follow these steps for a non-Showcase media request
Written by James Highsmith
Updated 8/5/2025
Agents who use the Zillow Showcase platform can place media requests for their non-Showcase listings with their photographer.
Photographers will be able to view all of the media requests they receive from agents inside their Aryeo account. They will need to either accept or decline each media request. For Showcase media requests, click here.
Step 1: Receive Notification Email
You will receive an email when you have received a new media request from an agent. The email will provide you with the next steps and prompt you to sign in to your Aryeo account.
Step 2: Sign in to your Aryeo account
Sign in to your Aryeo account to view media requests that you have received from agents.
Step 3: View Media Requests
Inside your Aryeo account, click on ‘Media Request’ along the left-hand side menu. In this section, you can view pending media requests that you’ve received from agents.
Note: Photographers who have not enabled Showcase Select must handle ordering, scheduling, and payments for Showcase media requests directly with the agent. To learn more about Showcase Select, click here
Step 4: Accept or Decline each Media Request
To accept or decline a pending media request, click on ‘Manage’ to view the details of the request.
When a request is received, Aryeo attempts to match it with existing listings or orders based on both the customer's name and the property's addresses. A matching listing requires that both the customer and listing address align. The 'request type' will indicate the type of request associated with the order; in this example, we will focus on 'non-showcase' request types.
On the media request screen, you will see the customer information and that they have requested to work with you. Once you accept the request, a listing will be automatically created. If a listing already exists, you can connect the listing to the media request by clicking the ‘search’ hyperlink. Before accepting the request, please confirm that you have accepted the Media License Terms. Finally, click ‘Accept’ to link the request and deliver the listing's media to the agent.
On the Manage Media Requests screen, you can click ‘Decline’ to decline the media request. You will have the option to write a comment for the agent explaining why you are declining the Showcase media request. The agent will be notified via email of your decision and will be prompted to re-order media from their Showcase account.
Great work! Now you can learn how to upload & deliver the non-Showcase media by clicking here.